Frequently Asked Questions

Most repairs take 5-10 business days depending on the extent of damage. Simple panel repairs may be completed in 3-5 days, while major structural work can take 2-3 weeks. We'll provide you with an estimated completion date during your initial consultation and keep you updated throughout the process. Factors that can affect timeline include parts availability, insurance approval delays, and scope changes if additional damage is discovered during the repair process.

Yes! We work directly with all major insurance carriers. Our team handles the paperwork and communication with your insurance company so you can focus on your business. We provide detailed documentation, photos, and estimates to support your claim. If there are any discrepancies between the insurance estimate and our assessment, we'll advocate on your behalf to ensure proper coverage.

We specialize in commercial trucks including box trucks, flatbed trucks, semi-trucks, delivery vans, and utility vehicles. We work on all major brands including Freightliner, Peterbilt, Kenworth, Volvo, International, and more. If you're not sure if we handle your vehicle type, give us a call at (401) 783-0996.

Absolutely! We provide free written estimates for all repair work. You can stop by our shop at 381 Curtis Corner Road during business hours, or request an estimate online through our contact form. For more complex repairs, we may need to schedule a thorough inspection which typically takes 1-2 business days to complete and provide you with a detailed estimate.

We stand behind our work with a comprehensive 12-month warranty on all repairs and parts. If you experience any issues related to our workmanship, we'll repair it at no additional cost. The warranty covers defects in materials and labor but does not cover damage from accidents, misuse, or normal wear. Keep your repair order and warranty documentation for any warranty claims.

Yes, we offer emergency roadside assistance within our service area. For urgent situations, call our emergency line at (401) 783-0996. We can dispatch a service vehicle for minor on-site repairs, coordinate towing to our shop, and provide temporary solutions to get you moving. Please note that major repairs will need to be completed at our facility.

We're based in South Kingstown, RI and serve all of Rhode Island including Providence, Warwick, Cranston, Pawtucket, and surrounding communities. We also cover select areas of southern Massachusetts including Fall River, New Bedford, and Cape Cod. Our standard service radius is 75 miles from our shop location.

Yes! We have computerized paint matching technology and can match virtually any fleet color. Bring your vehicle's paint code or provide a sample panel if available, and we'll create an exact match. For large fleet projects, we can mix and store your custom color for future repairs to ensure consistency across your entire fleet.

We accept cash, check, and all major credit cards (Visa, MasterCard, American Express, Discover). For commercial accounts with established credit, we offer net 30 payment terms subject to credit approval. Payment is due upon completion of work. For insurance repairs, we coordinate payment directly with the insurance company.

Yes! Our fabrication shop handles custom projects including tool boxes, headache racks, crash bars, lift kits, platform modifications, and specialty mounting systems. We work with steel and aluminum and can build to your exact specifications. Bring your ideas or drawings, and we'll build it to your requirements. Pricing depends on materials and complexity.